SHIPPING POLICY
At Smart Pick Gadgets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged or defective.
- You received the wrong product.
- The product is unused, in its original condition, and in its original packaging.
- All accessories, manuals, and original packaging are included.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse or improper handling.
- Products showing signs of use or physical damage caused by the customer.
- Items returned without original packaging or missing accessories.
- Clearance or final sale items (if applicable).
Refund Process
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued using the original payment method or another agreed method where applicable.
Exchange Policy
We will replace a product if:
- It is defective.
- It is damaged during shipping.
- You received the wrong item.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost.
- If the return is due to a change of mind, the customer is responsible for the return shipping charges.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Smart Pick Gadgets
Email: smartpickgadgets44@gmail.com
Phone / WhatsApp: +92 332 3136243